How we handle your enquiries.

Website: https://marbusinessstudio.com
Last updated: 30 October 2026

This Privacy Policy explains how we collect, use, store, protect and, where necessary, share personal data when you visit our website, use MAR Assistant, contact us, request services, create a customer account or interact with our business.

We process personal data in accordance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR) and applicable French data protection legislation.

2. Who We Are

Trading name: MAR Business Studio
Legal business name: MAR Business Studio
Business address: Strasbourg, France
Website: https://marbusinessstudio.com
Privacy contact email: hello@marbusinessstudio.com
Telephone / WhatsApp: +33 (0)65 919 2572

MAR Business Studio is the data controller for personal data collected through its own website and business operations, unless otherwise stated.

For services we provide on behalf of clients, separate contractual data-processing arrangements may apply.

3. Information We Collect

Depending on how you interact with us, we may collect:

Personal and business information

• Your name and business name.
• Email address and telephone number.
• Business website and publicly available business information.
• Country or business location.
• Services you are interested in.
• Information you voluntarily submit through contact forms, consultations and project enquiries.

Customer and transaction information

• Customer account details.
• Project requirements and communication history.
• Billing and, where applicable, delivery information.
• Order details, payment status and invoices.

Technical information

• Browser and device information.
• IP addresses and technical information contained in server security logs.
• Necessary cookies and other permitted website technologies.
• Website usage information where applicable analytics tools are enabled.

We seek to collect only information reasonably necessary for the purposes described in this policy.

4. How We Use Your Information

We use personal information to:

• Respond to questions and customer enquiries.
• Prepare quotations and project proposals.
• Deliver purchased services and products.
• Manage customer accounts and projects.
• Provide customer support.
• Process orders and payments.
• Maintain website security and prevent misuse.
• Improve our website, Resources and service experience.
• Understand customer interest in our services, where permitted.
• Send business updates and marketing communications where legally authorized.
• Meet accounting, tax and other legal obligations.

Our legal bases may include performance of a contract, steps requested before entering into a contract, legitimate interests, legal obligations and consent, as appropriate to each activity.

5. MAR Assistant and Optional Assistant Insights

Our website includes MAR Assistant, which helps visitors explore services, describe business needs and receive relevant recommendations.

Visitors may use MAR Assistant without enabling optional activity tracking.

Where Assistant Insights is enabled, visitors are offered a separate, optional consent choice.

If a visitor agrees, we may record:

• The service or business goal selected.
• Answers selected during the assistant’s guided steps.
• Which service recommendations were displayed.
• Relevant assistant interactions, such as opening the assistant or selecting a contact option.
• Language preference.
• Optional written questions submitted inside the assistant.
• The date and time of an interaction.
• A randomly generated session identifier used to group activity within that visit.

We use this information to understand visitor interests, identify commonly requested services and improve our customer experience.

Privacy safeguards:

Assistant Insights does not intentionally record names, email addresses, telephone numbers, IP addresses, contact-form messages, screen recordings or keystrokes in its dedicated analytics database.

The system attempts to remove obvious email addresses and telephone numbers from optional written questions. However, automatic filtering may not identify every personal detail. Visitors should avoid entering sensitive personal information.

Authorized website administrators may review recent activity and saved reports. The live view displays recent recorded events, not a live video or screen-sharing session.

Legal basis: Consent.

Retention: Assistant Insights records are scheduled for automatic deletion after 30 days, unless the website’s configured retention period is changed to 7, 14 or 90 days. The published policy must reflect the actual configured period.

Visitors may decline optional insights without losing access to MAR Assistant. Consent can be withdrawn by contacting us using the privacy contact details above. Withdrawal does not affect processing lawfully completed before withdrawal.

A request for deletion can be made using our privacy contact details, although identifying a particular pseudonymous session may require information that enables us to locate it.

6. Contact Forms and Business Enquiries

When you contact MAR Business Studio or submit a project enquiry, we use the information provided to understand your request, communicate with you and prepare an appropriate response.

We may retain relevant correspondence to manage enquiries, maintain business records and establish, exercise or defend legal claims when necessary.

Submitting an enquiry does not automatically subscribe you to unrelated marketing communications.

7. Customer Accounts, Orders and Payments

If customer accounts or online purchases are enabled, we may process the information necessary to register accounts, fulfil orders, issue invoices, provide digital services or arrange delivery.

Where third-party payment providers are used, relevant transaction information may be shared with those providers to process payments securely.

Payment providers process information according to their own privacy policies and applicable contractual arrangements.

We do not require payment card information to be stored in the MAR Assistant Insights database.

8. Marketing, Newsletters and Business Prospecting

MAR Business Studio may communicate with customers and professional contacts about relevant services, business updates and offers, where permitted by applicable law.

Where consent is required, marketing communications will only be sent after obtaining appropriate consent.

Where professional business-to-business outreach may lawfully rely on legitimate interests, communications must be relevant, transparent and provide a straightforward method to object.

We may also review publicly available professional business information to identify suitable business opportunities. Such information is used only for relevant business communication and customer-acquisition purposes, subject to applicable law.

Recipients may unsubscribe or object to marketing communications at any time.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies for functions such as:

• Website security and essential functionality.
• Customer login sessions.
• Shopping basket and checkout functionality.
• Remembering language or user preferences.
• Measuring website performance.
• Analytics and marketing tools, where enabled.

Cookies that are strictly necessary for a requested service may operate without separate cookie consent.

Where consent is legally required for non-essential analytics or marketing trackers, we must obtain that consent before activating them.

Visitors must be able to refuse or withdraw optional tracking consent as easily as they accept it.

Details of the actual analytics and cookie technologies in use should be made available through the website’s cookie information or preference controls, where implemented.

10. Social Media and Messaging Services

MAR Business Studio may maintain accounts on Facebook, Instagram, LinkedIn, Threads, TikTok, Pinterest, YouTube and WhatsApp.

When you communicate with us through these platforms, the relevant platform provider may process information under its own privacy policy.

If you join our WhatsApp Channel, follow our social accounts or send us a message, your interactions are also subject to the privacy practices of those services.

We do not treat following a social account as automatic consent to receive unrelated direct marketing messages.

11. Sharing Personal Information

We may share relevant information with authorized service providers where necessary to operate our business, including:

• Website hosting and technical support providers.
• Email and communications services.
• Payment processing providers.
• Website analytics providers, where activated.
• Delivery and fulfilment providers, where applicable.
• Professional advisers and authorities where legally necessary.

Service providers should only access information required to perform their functions, subject to appropriate contractual and security safeguards.

Actual providers and their processing locations must be verified before this policy is published.

12. International Data Transfers

MAR Business Studio serves customers worldwide.

Some service providers may process personal data outside the European Economic Area.

Where international transfers are subject to GDPR restrictions, we will use appropriate lawful transfer mechanisms and safeguards, such as an adequacy decision or applicable standard contractual clauses.

Information on relevant transfers and safeguards may be requested through our privacy contact.

13. How Long We Keep Personal Data

We do not keep personal data longer than reasonably necessary for its intended purpose or applicable legal obligations.

Our retention approach includes:

• MAR Assistant Insights: 30 days by default, subject to the selected configured period.
• Business prospecting records: Generally no longer than three years after collection or the last relevant contact initiated by the prospect, subject to applicable rules and justified exceptions.
• Customer and project records: For the duration of the relationship and any applicable contractual or legal limitation periods.
• Invoices and accounting records: For legally required retention periods.
• Security logs, account records and website analytics: For periods determined by their operational purpose and the configured systems.

Additional retention details should be confirmed against our actual website settings and internal procedures.

14. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access your personal data.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Restrict certain processing activities.
• Object to processing based on legitimate interests.
• Withdraw consent at any time.
• Request data portability where applicable.
• Lodge a complaint with a data protection authority.

To exercise your rights, contact:

[INSERT PRIVACY EMAIL ADDRESS]

We may request information reasonably necessary to verify your identity before processing a request.

15. Data Security

We take appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration and misuse.

These may include access restrictions, security updates, secure connections, appropriate account permissions and relevant safeguards from our service providers.

No internet-based service can guarantee absolute security.

16. Children

Our business website and professional services are primarily intended for adults and business representatives.

We do not knowingly seek personal information from children for independent commercial marketing purposes.

If we become aware that personal information has been collected from a child unlawfully, we will take appropriate steps to address the situation.

17. Automated Recommendations

MAR Assistant may present automated recommendations based on information voluntarily supplied by visitors.

These recommendations are intended to guide visitors toward relevant services and do not, by themselves, constitute decisions producing legal or similarly significant effects.

Visitors can contact MAR Business Studio directly to discuss their requirements.

18. External Websites

Our website may contain links to external websites, social networks and third-party services.

We are not responsible for the privacy practices of independently operated third-party websites.

We encourage visitors to review their respective privacy policies.

19. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, legal requirements or data-processing activities change.

The latest version will be published on this page with its revision date.

20. Contact Us

For privacy questions, requests or concerns, contact:

MAR Business Studio
Email: [INSERT PRIVACY EMAIL ADDRESS]
Telephone / WhatsApp: +33 (0)65 919 2572
Website: https://marbusinessstudio.com
Postal address: [INSERT REGISTERED BUSINESS ADDRESS]

MAR Business Studio — Building professional digital experiences with respect for your privacy.