AI Reception & Customer Assistance
Help visitors find answers and reach a person when needed.
What this can include
Deliverables and fees depend on the agreed scope; no results are guaranteed.
AI Reception & Customer Assistance
Customer-facing AI guidance and clearly scoped business workflow automation. We agree what is included before work begins.
Customer enquiries handled more thoughtfully
Customers often have questions when nobody is available to reply immediately. A carefully configured AI reception system can guide them through approved information, collect the details you need and pass a clear enquiry to your team. We begin with the questions your customers really ask, then design suitable response paths and human handovers. The scope can also include defined follow-up or administrative workflows. Privacy, accuracy, provider costs and the limits of automation must be agreed before any system goes live.
From €790Starting guidance · final quote confirmed before ordering
WHAT WE CAN DOA solution shaped around your real needs.
Customer-facing AI guidance and clearly scoped business workflow automation.
- AI-powered customer reception
- AI chat and customer enquiries
- Appointment and enquiry management
- AI business administration support
- Document and workflow automation
- Automated customer follow-ups
Answers that lead somewhere
A visitor should be able to ask about your services, choose a next step and leave useful contact details. We agree what the assistant may answer and when a person should take over.
Content, consent and handover
We map common questions, approved information, enquiry routing and privacy requirements. Any generative AI provider, usage charges and integrations are defined before connection.
Capture context without endless typing
Guided choices can collect the reason for contact, business type, urgency and email address. Your team receives an understandable summary instead of scattered chat messages.
A clear process for this service
Help visitors even outside business hours
A properly configured assistant can explain approved services, collect useful details and pass enquiries to your team while you are unavailable.
Actual functions, provider costs and human handover rules depend on the selected solution.
Find the right level of support.
Compare the practical options below. Open the details for a full checklist; we will confirm the price in a personalised quote.
MAR Reception AI Start™
An AI-enabled website enquiry assistant
✓ One website chat assistant setupDetails →SERVICE OPTIONMAR Reception AI Plus™
More detailed AI enquiry guidance
✓ Larger agreed knowledge baseDetails →SERVICE OPTIONMAR Reception AI Enterprise™
Custom assistant integrations, after a feasibility review
✓ Technical discovery and delivery planDetails →SERVICE OPTIONDigital Setup
Simple digital administration and workflow automation.
✓ Short workflow discovery call or questionnaireDetails →A few useful answers.
Will the assistant guarantee every lead?
No. It can help reduce unanswered routine questions but cannot guarantee sales, availability or perfect responses.
Are platform fees included?
Third-party software and usage costs are identified separately unless expressly included in a quotation.
Will an AI receptionist answer while my team is offline?
If the chosen service is active, configured and available, it can respond to supported questions and collect requests outside normal opening hours. Provider availability and agreed handover rules apply.
How do we stop the assistant inventing answers?
We define approved information, clear limits and a way to escalate uncertain questions to a person. Every configuration must be tested before launch; no system can promise perfect answers.
Will I still control customer communications?
Yes. We agree what the system may say, collect or trigger and how your team receives notifications. Consent, retention and third-party costs are discussed before deployment.